I'd like to proceed with a booking. What's the next step?

• The first step is to get in touch to check our availability on the date of your event. You can do this through the enquiry page here.

• We can then arrange a consultation call (usually around 10-20 minutes) to discuss the details of your event, get to know each other, and explore which entertaining options would best suit your occasion.

• The next step involves sending you a quotation that outlines the pricing for the options we've discussed, along with any itemised add-on options we think you might enjoy.

• When you're ready to proceed, we'll send you a booking form to complete online, finalising event details. This form will include our booking terms and conditions, which are available upon request in advance.

• Generally, a 20% deposit is due to secure the booking. In cases where a deposit is applicable, we'll provide a deposit invoice with payment details; BACS payments are preferred.

• Once the deposit balance is paid, we'll provide you with a receipt, confirming that your booking is secured.

• Approximately 3-4 months before the event, we'll be in touch to provide an up-to-date song list and confirm any song choices you have for the day.

• Final invoices are usually sent out 2 months before the event, with the final balance due during the week leading up to the event. BACS payments are preferred.

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What deposit would you require?

• We generally ask for a 20% deposit payment to secure the booking and date for you.

• The deposit ensures that we reserve the date for your event and do not accept any other bookings.

• If you need to cancel the event, the deposit balance is forfeited, unless the booking can be postponed to a mutually agreeable date.

• For events like weddings or corporate events, we strongly recommend event insurance to cover costs in case of last-minute cancellations, potentially saving you significant expenses in covering deposit or cancellation costs.

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What is the cancellation policy?

• Cancellation terms are outlined in our contracts as follows:

  • i) Cancellation over 60 days prior to the Event Date: Deposit Balance Only, where applicable. No Charge where a deposit was not taken.

  • ii) Cancellation made 30-59 days prior to the Event Date: 25% of Total Invoice.

  • iii) Cancellation made 15-29 days prior to the Event Date: 50% of Total Invoice.

  • iv) Cancellation made less than 15 days prior to the Event Date: 100% of Total Invoice.

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How far will you travel for an event?

• We are based just outside Cambridge in Red Lodge, Suffolk, UK, so travel costs are generally calculated from this location.

• Our advertised prices and packages include travel up to 40 miles or 1 hour of travel time. Travel considerations are included in the quotes provided. Arrival, performance, and departure times, along with associated traffic, may affect how travel costs are structured. Costs may apply for overnight stays when a commute is not feasible, and these costs will be included in our quote to avoid surprise expenses.

• We are prepared to travel overseas for your event. Please contact us to discuss guide prices and overseas travel arrangements.

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What tracks should I choose?

• Generally, we recommend letting us know the vibe you want to achieve and the type of crowd expected at your event.

• We suggest picking your 10 favourite tracks or artists from the available list here.

• If there are any tracks you'd prefer to avoid, we welcome your guidance.

• We recommend not choosing a full playlist and allowing us discretion over the set, as we are experienced in reading the crowd and tailoring our tracks mid-event based on the audience's preferences.

• If you'd like us to learn new tracks, please notify us at least 2 months before the event to ensure we can perform them to the best standard on the day. Additional charges may apply for learning special requests not included in your initial quote.

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What equipment do you use?

• We use professional-quality sound equipment, instruments, and microphones for all our events.

• Our largest speaker setup is suitable for events with 200-300 guests, and we have scaled-back equipment for smaller venues and audiences.

• We carry backup equipment for everything we use.

• Basic stage lighting is included in our quotes for late afternoon and evening events. If more comprehensive lighting (DJ lighting) is required, please let us know, and we can provide a quote for it.

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My venue has asked for your public liability insurance (PLI) and portable appliance testing (PAT Check) documents?

• No problem. Provide us with the venue's email address, and we will send the documents over.

• We are Musicians Union members and have PLI coverage for all our bookings, up to £10 million.

• Our equipment undergoes annual PAT checks to ensure safety.

• All certificates are available upon request and are often required by venues in advance of an event.

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Will you require power?

• We generally require a minimum of one reliable power socket to operate our equipment. If you are aware that power is not available, please inform us in advance. We do have some battery-powered options but may not carry them as standard, so checking with your venue is essential.

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I'd like you to play outside, but what if the weather is bad?

• If the weather is fine, we're happy to play where you'd like us situated, provided there is power or you've arranged in advance for a battery-powered option.

• In questionable or poor weather conditions, we'll make the judgment to ensure the safety of us, our equipment, you, and your guests. This may involve relocating to a sheltered location or indoors. We request that you and your guests respect our discretion in such cases, as our equipment is not insured under adverse circumstances.

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What will you wear for my event?

• During the booking process, we'll inquire about the dress code you prefer for your event. We are flexible and can accommodate dress codes such as Black Tie, Formal, Smart Casual, or Casual. For themed events, discuss your ideas with us during your initial inquiry. Additional costs may apply for clothing hire or sourcing new items for themed events.

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What are the arrangements for venue access and setup?

• We will confirm the venue address and setup times with you as part of the booking process.

• Please confirm the setup location for each part of the day and provide any specific access arrangements for the venue.

• Include contact information for the venue in case we need to contact them on the day.

• Check with your venue in advance regarding any limitations on live music, such as noise level restrictions or restricted performance areas. It is crucial to understand these conditions before booking a live act. If restrictions apply, inform us, and we will work to offer suitable solutions.

• We are experienced in coordinating with venues and their event teams to ensure a smooth operation.

• We can often accommodate early load-in, setup, and soundcheck times if we have prior notice. Ensure early access is agreed upon at the booking stage or with as much notice as possible to accommodate our schedule.

• For most weddings and private functions, we'd aim to arrive at the venue 90 minutes prior to the time of the first set (or 2 hours if setting up in multiple locations). We'll make sure everything is set up, sound checked, and looking great, ready for the show.

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Should I provide you with food and drink?

• Drinks are always very much appreciated during the day if this is possible. I am generally driving so would stick with tea, coffee of a soft drink (I'm a cheap date!).

• Food is rarely expected, but it is always very much appreciated. I may include food under the contract terms if there has been significant travel to the event, or if playing at various points across a long event.